FAQ

Calling > Calling phones and mobiles
  • Skype Software is not a replacement for your ordinary mobile or fixed line telephone. In particular, apart from in very limited circumstances, the Software does not allow you to make emergency calls to emergency services. You must make alternative communication arrangements to ensure you can make emergency calls if necessary.

     
  • With Skype you can make calls to all standard fixed and mobile numbers in the world, as well as some premium rate numbers. However, some premium rate (e.g. 1-900 numbers) or geographic/country specific numbers are not supported by Skype.



    Skype supports calls to some satellite phones, including Inmarsat devices. Check our price list for call rates – just type Inmarsat into the country field.

     
  • To dial an extension number during a call, or to enter a number or character such as # (hash) on an automated phone system:



     
    1. In the toolbar that is displayed during the call, click the dial pad icon. You may have to move your mouse to make the call bar appear.






    2. Use the dial pad to enter numbers or characters.

     
  • To make a call to a mobile or landline, first you need to have some Skype Credit or a subscription. You can then call a number on your contact's profile, or use the dial pad to enter a phone number.



    If you are still unable to make a call, please refer to the following table for help with resolving the issue.


     
    Problem Resolution
    Do you have enough Skype Credit? You need to have enough Skype Credit to make a call to your destination lasting at least one minute. We recommend you check your Skype Credit balance before each call, either in Skype, or by signing in to your account. You can also check out our rates page to see how much your call will cost per minute. If you have insufficient Skype Credit, you’ll need to buy some before making the call.
    Does your subscription cover the call you want to make? If you have a subscription, but your call won’t connect, it’s likely that you are trying to call a number or destination not covered by your subscription.
    Have you dialed a valid number? Check that you have dialed the number correctly. Remember to select the country from the drop-down, or enter a “+” and then the country code plus the number you want to call.
    Does Skype support the number you dialed? Unfortunately Skype does not support calls to all number ranges in every country. There are certain premium-priced or geographic/country specific numbers which are forbidden and cannot be reached using Skype.
    Is it just one specific number you can’t call? Due to fluctuations in the public switched telephone network (PTSN) we cannot always guarantee the quality or reliability of calls made from Skype. Such issues are usually temporary, so if you have problems calling a specific number, we suggest trying again later. If the problem persists, please report this, stating the destination and your Skype Name, to Skype Customer Service.
    Is your Internet connection strong enough? Make sure you have a strong Internet connection when you attempt to place the call. If you're on Wi-Fi, move to an area where the signal is stronger or connect to another network.
  • Watch the video to see how you can call mobiles and landlines in about 45 seconds. A step-by-step guide is also available below.
     





    Calling a number using the dial pad


    You can easily dial a phone number using the dial pad in Skype, just like on any phone:




    1. Sign into Skype





    2. Click the Call phones icon.






    The dial pad is displayed.







    3. If you're calling abroad, enter the country code (for example, +1 for the United States), or click the country drop-down above the dial pad and select a country from the list.







    4. Enter the phone number (or click the numbers on the dial pad) and click the blue Call button



    5. If you call this number regularly, click the Add to Contacts button under the dial pad. In the box that pops up, enter a name for the number and click Save.





    Next time you want to call this number, just look it up in your contact list so you don't have to type it in again.





     

    Calling a recently dialed number

     

    It’s easy to call a phone number that you’ve dialed just recently:
     

    1. Sign into Skype.

     

    2. Click the call phones icon.




    The dial pad is displayed.




    3. In the Enter number box, click the recent numbers button.






    4. Select the number you want to call.



    5. Click the blue Call button.



     

    Calling a contact on their mobile or landline
     

    If a contact has saved a phone number in their profile, or if you’ve added a number to a contact, then it’s easy to call them when they’re not on Skype. You can either find the contact in your contact list, or type their name using the dial pad.
     

    To call from your contact list:

     

    1. Sign into Skype.



    2. Click the Contacts tab, then find and click the contact you want to call. You’ll see their details in the main window.

    Click the blue Call button. If you have a mobile and/or landline number saved for that contact, you'll be able to choose on which number you want to call them.







    3. Click the number you want to call. Remember that you'll need a subscription or some Skype Credit to call a mobile or landline number.

     

    To call from the dial pad:
     

    1. Sign into Skype.
     

    2. Click the call phones icon.

     


     

    The dial pad is displayed.


    Type the name of the contact you want to call. A list of possible contact names and numbers is displayed.

     

     

     


    4. Select the contact you'd like to call.



    5. Click the blue Call button.
     

    Adding a number to a contact
     

    To add a number to a contact:
     

    1. Sign into Skype.



    2. Click the Contacts tab, then find and click the person you want to add a number for. Click the profile picture to bring up that contact's profile.


    3. Click the Add Number link in your contact's profile.





    4. Select the type of number (Mobile, Home, Office or Other), change the country flag if you need to, and type the phone number into the box.



    5. Click the tick icon or press Enter. The number is saved.





     

  • To call international numbers from Skype you’ll need to buy a little Skype Credit or a subscription.


    Learn more about mobile and landline rates.


     
    To dial an international number:

    1. Sign into Skype and click the call phones icon.







    2. The dial pad opens. Skype automatically displays your current country and the relevant calling rates.



    3. Click the country name above the dial pad, then select the country you need to make a call to from the drop-down list.





    You can also enter a country code manually. To dial a country code, for example +44, click and hold the 0 + button for two seconds on the Skype dial pad, then release; the + symbol appears in the Enter number box.






    4. Enter the number you want to call.



    5. Click the blue call button The call button  .

     
  • With Skype, it’s easy to call people in other countries. You can make a call:


     
    • From Skype to someone else on Skype

    • From Skype to someone on their mobile or landline

    • From any phone with Skype to Go

     

    Calling from Skype to someone else on Skype

     
    Skype-to-Skype calls are free. It doesn’t matter where you are in the world, or where the person you’re calling is. It doesn’t even matter if you’re using Skype on a computer, a mobile* or your TV. As long as you’re both using Skype, the call is completely free.

    You can make Skype-to-Skype calls using video or just voice – it’s up to you. Make a voice call with up to 25 people at once and that’s free too (as long as everyone’s on Skype). If you want to have a video call with more than two people, that's free too.


    * WiFi connection or mobile data plan required.




    Calling someone’s mobile or landline


    You can call someone on their mobile or landline from Skype. It doesn’t matter where you are in the world: if you’re signed in to Skype, you can call anyone, anywhere at low per minute rates. The price you pay depends on the country you’re calling to, not the country you’re calling from.


    Pay as you go using Skype Credit – check out our rates. Or buy a monthly subscription to a particular country or region.




    Calling someone from any phone with Skype to Go


    If you’re away from your computer, you can make low-cost international calls to friends and family from your mobile or any landline. You just need to add your friends as Skype To Go™ contacts, and we’ll give you a special Skype To Go number for each of them. Then simply dial these numbers to call your friends from any phone.

    It doesn’t cost anything to set up Skype To Go numbers. You just need to have some Skype Credit or a subscription.

     

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If you are in Korea, you can purchase Skype payable services through Daesung Skype according to the Telecommunications Business Act of Korea.