FAQ

Video Calling > Video calling
  • To make a Skype video call, you and the person you are calling will need:


     
    The latest version of Skype for your device

    • A high-speed broadband connection

    • A high-quality or HD webcam

    • A microphone and speakers (built-in or external headset with microphone)

    • If using Windows, a DirectX 9.0c compatible video card.

     
    Before making a video call, we recommend that you check your webcam is working correctly. If you still have a problem with video calling, these tips can help.


     
    Call quality


    The quality of your video call can be standard, high or HD (high definition). The following table describes the technical differences between various quality levels.


     
    Video quality Image resolution (pixels) Frames per second
    Standard 320x240 15
    High-quality 640x480 30
    HD 1280x720 30


    When you make a video call, Skype will automatically determine the quality of video call that your system is capable of supporting. This is determined by many factors, such as the quality of the webcam you and the person you are calling with are using, the speed of the internet connection you both have, and the specification of your computers. You can check your call quality settings at any time, before or during a call.

    To make and receive high-quality or HD video calls, you’ll need a high-quality or HD webcam, as well as a high-speed broadband connection. Your computer will also need to meet the following hardware requirements.


     
    Hardware Minimum Recommended
    CPU 1 GHz At least 1.8 GHz
    Graphics card 32 MB At least 64 MB
    Memory 256 MB At least 512 MB


     
  • Watch the video to see how to make a free voice and video call in less than 45 seconds. A step-by-step guide is also available below.





    You can make a voice or video call anyone else on Skype, anywhere in the world, for free. Simply find your friends and family who are using Skype and add them to your contact list. When you’ve added them, it’s easy to make a call.

     

    Before you make a call
     

    1. Check that your system meets the minimum system requirements. The person you’re calling will also need to meet these requirements.
    2. Check that your webcam is working properly. If it’s not working, these tips might help.
     

    To call someone in your contact list
     

    1. In Skype, click the Contacts tab.







    2. Find the person you’d like to call. If you have lots of contacts, you can type a name into the search box to find the person you're looking for.






    3. Click the contact. You’ll see their details in the main window.


    If the contact has one of these status icons displayed next to their name, it means they're on Skype and you can call them for free.

    If you see this icon next to your contact’s name, it means they're on a mobile or landline so you’ll need a little Skype Credit or a subscription to call them.

    If you see the contact request iconnext to your contact’s name, it means that they haven’t accepted your contact request yet.



    4. Click the blue Call (telephone) icon to make a voice call, or the blue Video call (camera) icon to make a video call.





    The screen changes color, a call bar appears near the bottom of the screen and you’ll hear ringing until the other person answers.



    5. If you don't hear the other person, or they can't hear you, or one of you doesn't see video, click the call quality icon in the call bar (you may have to move your mouse to make the call bar appear). Check the tabs to identify any potential problems.





    If you're having issues, check our Call Quality Troubleshooter.



    6. To end the call, click the red End call button.






     

    Useful things you can do on a call





    A. Hide or reveal your Contacts or Recent lists.


    B. If you have a webcam, turn on video so that the other person can see you. Learn more about making a video call.


    C. Mute your microphone so the other person can't hear you.


    D. Send files, send contacts, share your screen or add people to the conversation.
    E. Hang up the call.


    F. Adjust your call settings, including your microphone and speaker volume.


    G. Show the IM window so you can instant message the person you’re talking to.

  • You can see how much bandwidth your video call is using. During a call:


     
    1. In the menu bar, click Call > Call Technical Info.



    2. The Call Technical Info window is displayed.






    3. In the Basic section, the bandwidth used by the video call for both uploading and downloading is displayed.

     
  • You can control who is able to send you video calls. To do so:
     


    1. Sign in to Skype.



    2. In the menu bar, click Tools > Options...



    3. Under General, select Video Settings.






    4. Choose to automatically receive video and screen sharing from:

     
    •Anyone – even if they are not in your contact list.
    •People in your contact list only.
    •No one at all.


     
    5. If required, choose who you show you have video to:

     
    •People in your contact list only – your contacts will be able to send you video calls.
    •No one – you will not be able to receive video calls from anyone.


     
    6. Click Save.
  • When someone calls you, you have two options: Answer or Answer with video.





    If you choose Answer, your audio call will begin. If you choose Answer with video, your video will be shared with the person calling and your video call will begin.


    Instead of choosing how to answer every time, you might want to automatically answer all calls with video. To do so:

     
    1. Sign in to Skype.



    2. In the menu bar, click Tools > Options...



    3. Under Calls, click Call settings.



    4. Click Show advanced options.



    5. Tick Answer incoming calls automatically. This means that Skype will answer your incoming calls when you are signed in to Skype even if you are not at your computer.






    6. Tick Start my video automatically when I am in a call.



    7. Click Save.

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If you are in Korea, you can purchase Skype payable services through Daesung Skype according to the Telecommunications Business Act of Korea.