FAQ

Video Calling > Group video calling
  • To make a group video call*, each person will need to have Skype installed (see the requirements below).


    Learn more about how to make a group video call.


    You can’t start a group video call in Skype for mobile devices, Linux, and TVs; however, you can participate in it (with audio only).


    Each person on a group video call will need:
     

    • The latest version of Skype (Windows Desktop, modern Windows, Xbox One, or Mac)

    • A high-speed broadband internet connection

    • A webcam

    • A microphone and speakers (built-in or separate headset with microphone)

    • If using Windows, a DirectX 9.0c compatible video card
     

    Depending on the number of people you are calling, your computer will also need to meet the following requirements (don't worry, most modern computers at least meet the minimum requirements):

     
    3-way group video

     
      Minimum Recommended
    CPU 1GHz Core 2 Duo 1.8GHz
    Graphics card 64 MB 128 MB
    Memory 512 MB 1 GB



    5-way group video

     
      Minimum Recommended
    CPU 2GHz Core 2 Duo 2.8GHz
    Graphics card 64 MB 128 MB
    Memory 512 MB 1 GB




    7-way group video

     
      Minimum Recommended
    CPU Core 2 Duo 2.5GHz Intel i7
    Graphics card 128 MB 256 MB
    Memory 1 GB 2 GB


     
  • The following table can help you to resolve problems with group video.


    Looking for instructions on how to make a group video call?


     
    Problem Resolution
    Some people on the call can’t send or receive video.
    The people on the call may be using an old version of Skype that supports audio calls only.

    To resolve this problem, make sure that everyone on the call is using the latest version of Skype.
     
    When more than 25 people join the call, video disappears.
    If there are more than 25 people on a call, the call will be converted to audio only. To bring back video, you must have 25 or fewer people on the call. The easiest way to do this is to remove the extra people from the group. Simply right-click the person you want to remove and select Remove person from this group.
     
    My video freezes during a group video call.
    Check that you have enough bandwidth to make a group video call, and close all applications that may be using your bandwidth or slowing your computer down. For example, music streaming applications such as Spotify, or file-sharing applications such as iTunes.
     
    After four hours, the call drops.
    A group video call lasts a maximum of four hours.

    To continue the group video call, you’ll need to restart the call.
     



    To prevent any issues with group video calling, remember the following:

     
    • Only one group video call can take place on the same computer at the same time.
    • If you are signed in to Skype on more than one computer, you can participate in one group video call on each computer you are signed in to.
     
  • Watch the video to see how to make a group video call in just under a minute. A step-by-step guide is also available below.




    Before you make a group video call
     

     

    1. Make sure that your webcam is working properly. If it’s not working, these tips might help.



    2. Each person on the call will also need to make sure that their system meets these requirements.




    Making a group video call



    1. In Skype, click Contacts, then click Create New Group....







    2. Click the Empty group name in the header, which will bring up the group profile.





    Click the Edit icon to name your group.





    Type in a group name, then close the group profile window.



    3. Click the Add button to add people to the group, or drag and drop your contacts into the group.





    If you use the Add button, your contact list will load; place a tick in the box for each person you wish to add, then click Add to Group.





    If you're dragging and dropping contacts from either your Contacts or Recent list, simply drag and drop the ones you want into the group.





    You can add up to 25 contacts, but for the best quality, we recommend group video calls with up to 5 contacts.



    4. Click the Video call button.


    The screen changes color, a call bar appears near the bottom of the screen and you'll hear ringing until the other people answer.




    5. Smile, wave, say hello to everyone!







    6. If you can't see or hear each other, click the call quality icon on the call bar and check your settings (you may have to move your mouse to make the call bar appear).





    If you experience problems on your call, check our Call Quality troubleshooters.




    7. To drop individual people from the call, move your mouse over the person’s image and click the red icon. You’ll only be able to do this if you are the host of the group video call.
    To hang up, click the red End Call button.






     

    Useful things you can do on a call



     

    1. Show or hide your Contacts and Recent list.


    2. Turn video on or off.


    3. Click Add to: • send files during the call

    • send contacts to other people during the call

    • add people to your call.

    • show the dial pad so you can dial extensions or make DTMF tones


     

    4. Hang up the call.



    5. Show or hide the IM window.

1

Email Support

Still having problems? 
Send your questions by email and get an answer from our support team within next 48 hours.

Notice

If you are in Korea, you can purchase Skype payable services through Daesung Skype according to the Telecommunications Business Act of Korea.