FAQ

Messaging > Voice messaging
  • Voice Messaging alert is a notification that someone has left you a voice message on Skype. There are three types of alerts:
     
    Email alert – we send you an email when someone leaves you a voice message on Skype. Email alerts are free.
     
    SMS alert – you receive a text message when someone leaves you a voice message on Skype. You can then listen to the voice message by calling your Skype To Go™ number. You are charged a standard rate for the text message.
     
    SpinVox voice message to text – your voice messages are converted to text for free* with SpinVox. The voice message text is then sent to your mobile as text message.
     
    *The SpinVox service is free, but SMS messages will be charged at the normal rate.
     


    To sign up for Voice Messaging alerts:
     

    1. Sign in to your account.

    2. In the Manage features section, click Voice messages.

    3. You can enable or disable alerts under Voice message alert options.
     
    If you haven't set up Voice Messaging yet, you will be asked to activate it first.
     
    We send a Voice Messaging alert 10 minutes after a new voice message has been recorded. However, you can check for and listen to your voice messages at any time. You don't have to wait for an alert. If someone has left you a voice message, you will see it in the Recent tab in Skype.
     
  • You can easily activate Voice Messaging manually from your account, for free:
     
    1. Sign in to your account.

    2. In the Manage features section, click Voice messages.

    3. Click Activate my voice message now.
     
    Now you’re ready to set up your Voice Messaging.
     
    When you purchase a Skype Number or an Unlimited Subscription, Voice Messaging is activated automatically.
     
  • Let Voice Messaging pick up your Skype calls when you can’t, and listen to your messages next time you’re signed in to Skype. All for free.
     
    To activate voice messaging
     
    You can activate Voice Messaging manually from your account, for free. After you’ve activated it, you’ll need to set up your Voice Messaging preferences. If you buy an unlimited subscription or a Skype Number, Voice Messaging is activated automatically so you just need to set up your preferences.
     


    To activate Voice Messaging:
     

    1. Sign in to your account.

    2. In the Manage features section, click Voice messages.



    3. Click Set up voice messages.




    4. Make sure voice messages are set to Enabled.






    To set up your Voice Messaging preferences
     

    When you’ve activated Voice Messaging, you can change the settings to suit your preferences:

    1. Sign in to Skype and, in the menu bar, click Tools > Options….



    2. From the left, click Calls > Voice messages.




    3. Make sure Receive unanswered calls as a voice message is checked. This means Voice Messaging is turned on and the default voicemail greeting is set.

    4. To record your own voicemail greeting, click the Record button  and speak into your computer’s microphone.

    When you’ve finished recording your message, click the Stop   button.

    5. To listen to your greeting, click the   Playback button.

    6. If you want to revert back to the default greeting, click the  Reset button.

    7. On the same screen, you can also choose when you want to send a call to your voice messages.
     
    • After a certain length of time (in seconds).
    • When you reject a call.
    • When you’re in another call.



    8. When you’re happy with your Voice Messaging settings, click Save.
     


    To turn off Voice Messaging

     
    To turn your Voice Messaging off:

    1. Sign in to Skype and, in the menu bar, click Tools > Options > Calls > Voice messages.

    2. Then un-check Receive unanswered calls as a voice message.






     

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