FAQ

Payment > Refunds
  • (1) Refund policy

    * If you paid with a Korean credit card or by virtual bank account
     
    Product If you used it partially If you didn’t use it Remarks
    Subscription Partial refund – the unused remainder Fully refunded Expired subscriptions cannot be refunded regardless of the usage
    Credit Partial refund – 90% of the balance Fully refunded -
     
    * If you paid with a foreign credit card
     
    Product If you used it partially If you didn’t use it Remarks
    Subscription - Fully refunded -
    Credit - Fully refunded -
     
    (2) How to get a refund
     
    * If you want to get a refund on a product you purchased, provide these information and submit them through the link at the bottom:
     

        1. Skype name

        2. Name of the payer

        3. email address of the payer

        4. Product purchased

        5. Payment date

        6. Payment method

        7. Why do you want to get a refund?
     
     * If your payment method was virtual bank account,
     
        8. Name of the bank to which the refund money will be wired (Korean banks only)

        9. Account number

        10. Name of the beneficiary
     
    >>Submit refund request
     

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Notice

If you are in Korea, you can purchase Skype payable services through Daesung Skype according to the Telecommunications Business Act of Korea.