FAQ

In Your Business > Skype Manager
  •  1. Allocating subscriptions
     
    To allocate new subscriptions or to change an existing subscription for a member:

    1) Sign in to Skype Manager.

    2) In the toolbar, click Features.



    3) In the Features menu on the left, select Subscriptions to display the Subscriptions page.



    4) Check the box next to each member to whom you wish to allocate a subscription. When you select a member, the options for allocating subscriptions are automatically displayed.

    5) Click the Allocate subscriptions button to display the Select Subscriptions page.



    6) Type the name of the country you’d like to call most often into the search box, then select the subscription and click Continue.



    7) Select the subscription period and click Buy now.
     
    The subscriptions will become available in a few minutes, and the cost of the subscriptions will be deducted from your Skype Credit balance.
     
     After you’ve finished the purchase, you can also allocate other subscriptions to your Skype Manager members.
    *A fair usage policy applies.
     
    2. Cancelling subscriptions
     
    To cancel a subscription for a member:

    1) Sign in to Skype Manager.

    2) Click Features in the toolbar.

    3) In the Features menu on the left, click Subscriptions to display the Subscriptions page.

    4) Check the box next to each member to whom you wish to cancel a subscription.

    5) Select Cancel subscription. Confirm that you'd like to cancel it.
     
    The subscriptions and all the benefits will expire on the dates indicated for each subscription. No further costs will be incurred.
     
  • If you need to retrieve Skype Credit currently allocated to Managed accounts, please take them back before 29 March 2016. After this date, Skype Managed Accounts will transition to personal accounts and the Skype Manager administrator may not be able to retrieve allocated subscriptions, Skype Credit or Skype Numbers associated with a personal account.

    Skype Manager is a feature provided by Skype Communications S.A.R.L and therefore the use of Skype Manager is subject to Microsoft Service Agreement.

    As such, please beware that the subscriptions, Skype Credit and Skype Numbers allocated to a personal account cannot be taken back by the Skype Manager administrator.
     
  • Yes. The Usage report in Skype Manager provides a detailed activity report of your members’ Skype usage. This includes the time, date, duration and destination number of all calls and texts made and details of purchases and downloads.
     
    Be aware that:
    • Members with personal accounts must provide their consent to administrators to view information on their individual Skype usage, and they can withdraw this consent at any time. If they have not provided their consent, administrators can only view their current Skype Credit balance.
    • Administrators can view the full details of members with managed accounts. This includes the time, date, duration and destination number of all calls and texts made (“traffic data”) and details of purchases and downloads.
     
    To view detailed activity reports of members’ accounts:

    1. Sign in to Skype Manager and go to the Reports section.

    2. In the Usage tab, click I want to access the reports. (You can remove access to this information at any time by changing the settings on this page.)

    3. Enter the name of the member you want to view detailed activity reports for.

    4. A report on the member’s Skype Credit usage for the specified month is displayed.
     
    The report provides details for each time the member used Skype Credit, including when it was used, what it was used for, the rate per minute of the call, the call duration and the cost.
     
    Be aware that by accessing and monitoring personal and traffic data of members, you may be required to comply with the local data privacy laws in many jurisdictions. Please familiarize yourself with the applicable laws for your location and proposed use.
     
  • There are two types of Skype account - personal and business. You can add colleagues to your Skype Manager either by creating business accounts for them, or by inviting members with their personal accounts by using their email address or Skype Name. Members with personal accounts can only belong to one Skype Manager at a time.
     
    If your company’s registered address is not in the United States, you can add members to your Skype Manager with personal or business accounts. If your company’s registered address is in the United States, you cannot add members with personal accounts. United States-registered Skype Managers created before June 3, 2010 can retain already added members with personal accounts, but cannot add more members with personal accounts.
     
    A member’s personal account cannot be converted into a business account. A personal account belongs to the person who created it and as a result cannot be fully managed and controlled by the administrator of a Skype Manager. To retain full control of your company's Skype usage, you should only add members with business accounts.
     

    Inviting members with personal accounts using their email address
     
    To invite members with personal accounts using their email address:

    1. Sign in to Skype Manager.

    2. Click Members in the toolbar to display the All members page.

    3. Click Invite by email to display the Invite personal members by email address page.



    4. Enter the email addresses of each of the members in the Enter email addresses field and click Next to display the following page.



    5. If required, click on an email address to edit it. Once you have finished editing the email address, click Save and close.

    6. If required, select the group you wish to add the new members to from the Add members to a group when they accept the invite drop-down list. Groups are a great way to manage members of your Skype Manager. If you have not already done so, you should create the groups that will enable you to manage your members most effectively.

    7. Click Send invites. Emails are sent to the new members to invite them to join your Skype Manager.
     

    Inviting members with personal accounts using their Skype Name
     
    To invite members with personal accounts using their Skype Name:

    1. Sign in to Skype Manager.

    2. Click Members in the toolbar to display the All members page.

    3. Click or by Skype Name to display the Invite personal members by Skype Name page.



    4. Either enter the Skype Names of the people that you want to invite in the Enter Skype Name field or choose people to invite from your Skype Contact list by checking the box next to each Skype Name in the list displayed.

    5. If required, select the group you wish to add the new members to from the Add members to a group when they accept the invite drop-down list. Groups are a great way to manage members of your Skype Manager. If you have not already done so, you should create the groups that will enable you to manage your members most effectively.

    6. Click Send invites. Emails are sent to the new members to invite them to join your Skype Manager.
     
  • Members can leave the Skype Manager at any time – you can remove them from your Skype Manager but they retain their accounts.
     
    Learn more about releasing accounts instead of deleting them.
     
    To delete members from your Skype Manager:

    1. Sign in to Skype Manager.

    2. Click Members in the toolbar to display the All members page.

    3. Check the box next to each member that you want to delete. When you select a member, the option for deleting members from your Skype Manager is automatically displayed.



    4. Click Delete members in the window that opens.
     
    • Deleting an account will only remove it from your Skype Manager. The account itself will retain any Skype Credit allocated to it. Any subscriptions or Voice Messaging assigned to the account will be cancelled when the expiry period is reached.
     
  • This FAQ contains instructions on how to allocate Skype Credit to your members, recharge members’ Skype Credit and take back Skype Credit from members.
     
    Allocating Skype Credit to your members
     
    To allocate Skype Credit to one or more members:

    1. Sign in to Skype Manager.

    2. Click Features in the toolbar to display the Credit allocations page.



    3. Check the box next to each member to whom you wish to allocate Skype Credit. When you select a member, the options for allocating Skype Credit are automatically displayed.



    You can select all of the members of your Skype Manager at the same time by checking Select all.
     
    4. Enter the amount of Skype Credit that you want to allocate in the field displayed and click Add credit. The Skype Credit will be immediately deducted from your Skype Manager’s balance and added to the account of the members selected.



    It will take a short while until the new balance will be visible in your Skype Manager. You may need to reload the page to see the new balance.
     
    Recharging members’ Skype Credit
     
    To enable Auto-recharge for one or more members:

    1. Sign in to Skype Manager.

    2. Click Features in the toolbar to display the Credit allocations page.

    3. Check the box next to each member for whom you want to enable Auto-recharge.

    4. Click Activate / change to display the options for Auto-recharge.



    5. In the Recharge member’s account with field, enter the amount of credit to recharge the selected members.

    6. In the when balance falls below field, enter the level at which the selected member's account will be recharged when it falls below this level.

    7. In the Monthly recharge limit field, enter the maximum amount of Skype Credit by which the selected member's account can be recharged in any month. When this limit is reached, Auto-recharge will be suspended until the first day of the next month.

    8. Click Confirm.
     
  • The reports in Skype Manager provide a useful way of keeping track of your company's usage of Skype. There are four types of reports available: Summary, Purchases, Allocations and Usage. Use these reports to keep track of the Skype Credit your company has purchased, allocated and used.
     
    To view reports in Skype Manager:

    1. Sign in to Skype Manager.

    2. Click Reports in the toolbar.



    3. In the menu on the left, click one of the following, depending on the type of report that you want to view:



    • Summary
     Click Summary to view a breakdown of where Skype Credit has been allocated in a given month.

    • Purchases
     Click Purchases to view a report that shows the purchases of Skype Credit you have made in a given month.

    • Allocations
     Click Allocations, then click the name of a feature to view a detailed report of where features have been allocated to members in a given month. For example, click Skype Credit to view all the allocations of Skype Credit that have been made to members in the specified month.

    • Usage
     Click Usage and enter the name of a member or a SIP Profile to view a detailed activity report of a specific member’s of SIP Profile’s Skype usage.

     If this is the first time that you have attempted to display a Usage report, click I want to access my members reports, then I want to access the reports.
     
     You should be aware that by accessing and monitoring personal and traffic data of members, you may be required to comply with the local data privacy laws in many jurisdictions. Please familiarize yourself with the applicable laws for your location and proposed use.
     
    Important: Members with personal Skype accounts have to give their consent to you to access their reports.
     
     
    4. The details in the report you select cover the current month by default. You can specify the month by selecting the month from the drop-down list in the menu on the left, or by clicking Previous month or Next month.

    5. You can use filters to fine-tune your report. Select the filter you require from the drop-down list above the report.

    6. If you want to save the Purchases or Allocations report for reference, click Download Reports in the menu on the left.
     
    Check the box next to each report that you want to download, select whether you want to download the reports as comma-separated value (CSV) or PDF format files, and click Generate.
  • From 29 March 2016, Skype Managed Accounts will transition to personal accounts. After this date, you can still use Skype Manager and create Skype Manager groups. To learn more about the changes and how they may affect you, please read these FAQs.
     
     What is Skype Manager?
     
    Skype Manager is a web-based management tool that lets you set up, manage and report on Skype usage across your home or small business organized in groups of users. Each Skype Manager group has an administrator.
     
    Today, Skype Manager administrators can create, set up and control Skype accounts known as Managed Accounts. Skype Manager administrators can also add existing Skype accounts as members of their company’s Skype Manager.
     
    Skype Manager administrators buy and allocate Skype features (such as Skype Credit, subscriptions for calling to mobile and landlines, Skype Numbers, call forwarding and voicemail) to other Skype Manager members. Skype Manager administrators can generate expenditure and usage reports at a company or employee level.



    What are Managed Accounts and how do I know if I use them?
     
    Managed Accounts are accounts that are created and maintained by the Skype Manager administrator. Managed Accounts are represented in your Skype Manager list using a special icon.  When you browse your members list in Skype Manager, you can filter to show just Managed Accounts (also referred to as Business Accounts). 



     What change is coming to Skype Manager?
     
    Skype Manager will continue to be available to administrators and users to manage purchases and allocate Skype features. The change is to Managed Accounts which will transition to personal accounts. A personal account is a Skype consumer account that is subject to the consumer terms of use.
     
     Other administrative features in Skype Manager such as buying and allocating features will remain the same after the transition to personal accounts.
     
     Will Skype Manager continue to be supported?
     
    Yes, Skype Manager will continue to be offered to existing and new users and will still be supported after the transition to personal accounts.
     
     What are the benefits of a personal account?
     
    Personal accounts give users more flexibility – letting them directly change their personal settings, redeem vouchers and purchase different Skype features.
     
     Is there anything users need to do prior to the transition?
     
    Users are not required to do anything. However, we highly recommended that Managed Account users sign in to their account and verify that a valid and accessible email address is set in their profile. This is the email address that will be used for any password reset after the transition to personal accounts.
     
     What will happen after the transition from Managed Accounts to personal accounts?
     
    Prior to the transition date, a Skype Manager administrator may take back allocated Skype Numbers and Skype Credit from a Managed Account.
     
     After the transition, Managed Accounts will change to personal accounts. As a Skype Manager administrator, you will no longer be able to perform all the administrative functions you were previously able to on these accounts.  You can still assign Skype Credit amounts, subscriptions and Skype Numbers to personal accounts but you will no longer be able to reset passwords or delete these accounts.
     
     The Skype Manager administrator may not be able to retrieve allocated subscriptions, Skype Credit or Skype Numbers associated with a personal account, and may not be able to access content or material associated with a Managed Account after the transition to personal accounts.
     
     What will happen to existing Skype Credit balance and subscriptions after the transition?
     
    The transition to personal accounts will have no impact on existing Skype Credit balance or subscriptions to any Skype feature for the personal account user, unless action has been taken prior to the migration to transfer, cancel or otherwise delete such Skype features.
     
     I operate a business. What options exist if I want to use functionality similar to what Managed Accounts provided?
     
    Skype for Business as part of the Microsoft Office 365 offering has functionality similar to what Managed Accounts provide today. With Skype for Business, you can create accounts for your users, manage their profile information and also perform administrative tasks on those accounts such as resetting passwords.  In addition, Skype for Business and Skype support external connectivity (federation) so users can find contacts in both systems and communicate via IM or make Skype-to-Skype audio and video calls with these contacts easily.
     

     How do I perform key operations on personal accounts?
     
    • Resetting passwords on Personal Accounts
     
    Previously, Skype Manager administrators could reset the password for Managed Accounts. With this transition, only end users can initiate the reset password process.
     
    • View Call and Usage History
     
    Managed Accounts by default allow the Skype Manager administrator to view calls and usage history for any given user.  With the transition, users must explicitly give the administrator permission to view their usage information.  If tthe user does not grant this permission, the Skype Manager administrator can only view the user’s current Skype Credit balance.  To have users provide their consent for viewing usage and call history by the administrator, they need to sign in to their account and, under the Detailed activity reports section, click the I agree box, then click Save Settings.



    • Modifying profile information
     
    With the transition, users will need to give Skype Manager administrators explicit permissions to modify their profile information.  To grant this permission, users will need to sign in to their account and, in the Profile information section, check the box to Allow administrators to edit my profile information then click Save Settings.
  • Skype Manager (previously known as the Business Control Panel) is a web-based management tool that lets you set up, manage and report on the usage of Skype across your company, all in one place.
     
    It’s easy to create Skype accounts for your employees, control their access to features, allocate them Skype Credit and other Skype features and keep track of what everyone’s spending. If an employee leaves, you retain control of the business account, and any remaining Skype Credit and features. Skype Manager also helps you keep your calling costs and usage under control with reports that can be generated at a company, departmental or employee level.
     
    In short, Skype Manager provides you with administrator-level control of Skype usage in your business.
     
    To set up Skype Manager:
     
    1. Set up your own Skype Manager now.

    2. Follow the on-screen instructions to specify the Skype Name you want to use to set up Skype Manager. You can either use your existing personal account or create a new one specifically for your Skype Manager. Once created, you can update your Skype account details at any time.
     
     We recommend that you create a new Skype account to manage your Skype Manager, and use the account exclusively for this purpose. You may, therefore, find it useful to give this account a Skype Name that reflects its purpose. For example, if your company is called "Architects", then your new personal account could be "architects.admin".
     
    3. Once you have registered for Skype Manager, you will be automatically signed in to Skype Manager. The most important things you need to do now are:
     
    • Add members - create business accounts in Skype Manager for your colleagues.

    • Buy Skype Credit - allow your members to take advantage of products and features like Voicemail, subscriptions, Skype Numbers, Caller ID and Skype Connect™.

    • Allocate Skype Credit and assign features - provide your members with the products and features they need.
  • When you register your Skype Manager, you specify the currency you want to use. Members of your Skype Manager can also specify the currency they want to use.
     
    If the currency of a member and the currency of your Skype Manager are different, each time you allocate or take back Skype Credit, the currency will be converted using an exchange rate similar to major credit card companies. This may involve a small fee.
     
    To avoid exchange rate fees, you should ensure your currency in Skype Manager is the same as that used by as many of your members as possible. If you are using Skype Manager outside the United States, you can change the currency in Skype Manager.
     
    If your Skype Manager account was created on or after June 3, 2010, and your company’s registered address is in the United States, you cannot change your currency from US dollars.
     

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